Account Management

What is the difference between Mandatory and Recommended Training?

You have three options for Policy Settings when adding modules to your training assignments: Mandatory: The User is required to watch the movie, pass the

How do I add or delete a Top Level Client Administrator?

Top Level Client Administrators can be added in the VLE using the Manage Client Administrator link at your Top-Level Account.   Previously added Top

How do I move Users between Sub-Accounts?

Within the Account Management section, go to the Allocate Users page. Select the source and destination Sub-Accounts and highlight the User(s) you wish to

How do I add multiple Users?

Within the Account Management section, go to the Add Users page to add your users and assign training. Download: VLE User Import

If I move a User to a different Sub-Account will it affect their Completion status?

Once a User has completed a module that status will remain that way until you Reset Training for them.  The "Completed" status for each

How do I set a module as Recommended?

You will assign all of your modules from the Manage Training Policy page within the Account Management section. Select the Sub-Account you want to add the

Where do I see how many seats I have?

Within the VLE, you can see the following Account/Sub-Account details in the Account Status section: License Expiration DateSeats UsedQueued

Can I see an Estimated Training Time?

From within the Account Management section, you can view the Estimated Training Time for each of your training assignments on your Training Policy page.

What Sub-Accounts do I have access to?

Within the Account Status section, there is a drop-down that provides a list of the Sub-Accounts you are a Client Administrator for. Tip: If you have

How do I create a Sub-Account?

Within the Account Management section, go to the Manage Sub-Accounts page. Click "Add Sub-Account" in the appropriate account (from the Top-

How do I delete a Sub-Account?

Within the Account Management section, go to the Manage Sub-Accounts page. Click "Delete Sub-Account" in the appropriate account and "Apply

How do I add training for my Users?

Go to the Training Policy page within the Account Management section.  Here you can add specific training policies for each of your Sub-Accounts:

How do I add a single new user?

Within the Account Management section, go to the Add Users page to add users and assign training.

How do I send out a new module?

From the Account Management section, go to the Manage Training Policy page. If you have already assigned training for the year, you can still assign

How do I add a Client Administrator?

Within the Account Management section, go to the ManageSub-Accounts page. Select the appropriate Sub-Account and click "Manage Client Administrators.

How do I know if a task has completed in the VLE?

Prior to leaving a leaving a page within the VLE, or exporting a report, ensure that the action you have requested has been completed within your browser:

How do I add a training modules to multiple Sub-Accounts?

Within the Account Management section, go to the Training Policy page. You can use the Bulk Edit Modules option to add modules to multiple Sub-

Why are modules unavailable for editing?

If you are seeing a "-" for a module on the Manage Training Policy page, it has been locked by a Top-Level Administrator for your account.