Account Management

What is the difference between Mandatory and Recommended Training?

You have three options for Policy Settings when adding modules to your training assignments: Mandatory: The User is required to watch the movie, pass the

How do I add multiple Users?

Within the Account Management section, go to the Add Users page to add your users and assign training. Download: VLE User Import

How do I add a Client Administrator?

Within the Account Management section, go to the ManageSub-Accounts page. Select the appropriate Sub-Account and click "Manage Client Administrators.

How do I add or delete a Top Level Client Administrator?

Top Level Client Administrators can be added in the VLE using the Manage Client Administrator link at your Top-Level Account.   Previously added Top

How do I add training for my Users?

Go to the Training Policy page within the Account Management section.  Here you can add specific training policies for each of your Sub-Accounts:

How do I delete a Sub-Account?

Within the Account Management section, go to the Manage Sub-Accounts page. Click "Delete Sub-Account" in the appropriate account and "Apply

How do I create a Sub-Account?

Within the Account Management section, go to the Manage Sub-Accounts page. Click "Add Sub-Account" in the appropriate account (from the Top-

Can I see an Estimated Training Time?

From within the Account Management section, you can view the Estimated Training Time for each of your training assignments on your Training Policy page.

If I move a User to a different Sub-Account will it affect their Completion status?

Once a User has completed a module that status will remain that way until you Reset Training for them.  The "Completed" status for each

How do I set a module as Recommended?

You will assign all of your modules from the Manage Training Policy page within the Account Management section. Select the Sub-Account you want to add the

What Sub-Accounts do I have access to?

Within the Account Status section, there is a drop-down that provides a list of the Sub-Accounts you are a Client Administrator for. Tip: If you have

How do I add a training modules to multiple Sub-Accounts?

Within the Account Management section, go to the Training Policy page. You can use the Bulk Edit Modules option to add modules to multiple Sub-

Why are modules unavailable for editing?

If you are seeing a "-" for a module on the Manage Training Policy page, it has been locked by a Top-Level Administrator for your account.  

How do I move Users between Sub-Accounts?

Within the Account Management section, go to the Allocate Users page. Select the source and destination Sub-Accounts and highlight the User(s) you wish to

How do I know if a task has completed in the VLE?

Prior to leaving a leaving a page within the VLE, or exporting a report, ensure that the action you have requested has been completed within your browser:

How do I send out a new module?

From the Account Management section, go to the Manage Training Policy page. If you have already assigned training for the year, you can still assign

How do I add a single new user?

Within the Account Management section, go to the Add Users page to add users and assign training.

Where do I see how many seats I have?

Within the VLE, you can see the following Account/Sub-Account details in the Account Status section: License Expiration DateSeats UsedQueued