If you are encountering issues with Users reporting as “Clicked” when this is false, we encourage you to whitelist and potentially disable link scanning from our mailer's IP addresses:
· 188.8.131.52 mailer1.threatsim.com
· 184.108.40.206 mailer2.threatsim.com
Below is an example of such in which a 3rd party application has scanned the URL within a phishing email and therefore shows the User has having Clicked.
Note: You will most likely see that the Browser version shows up as “N/A” in these instances.