How do I update a User's email address?

To correct an email address (Users uploaded incorrectly):

  • Within the User Management section, go to the Manage Inactive Users page
  • Select and remove the User
  • Add the User again - this will send them a new Welcome Email

NOTE: This frees up any seat license, removes them from the system, and ensures they receive a welcome email. 

To update an existing User:

  • Within the User Management section, go to the User Profiles page
  • Search for and select User with "View User" button
  • On Personal Details tab, select "Edit User" button and update information