Account Admin
How do I resend a Completion Certificate?
How do I customize an email?
How do I change the email reply-to field?
How do I change the design of my Completion Certificates?
How do I add a Phishing Administrator?
Account Management
What is the difference between Mandatory and Recommended Training?
How do I add a Client Administrator?
How do I add multiple Users?
How do I move Users between Sub-Accounts?
How do I delete a Sub-Account?
Assigning User Training
What is the difference between Mandatory and Recommended Training?
Training Policy User Guide
Can I see an Estimated Training Time?
How do I add training for my Users?
How do I add a training modules to multiple Sub-Accounts?
User Management
How do I delete a User?
How do I send a Training Reminder Email?
How can I see which Users have not completed their training?
What are the definitions of Allocate Users, Queued Users, Inactive Users, and Active Users?
How do I activate Users?
End of License Year Processes
How do I delete a User?
How do I release seats?
How do I reset training for Users?
End of License Year Process Guide
Reports
How can I see which Users have not completed their training?
Breakout Report
How do I run a report by Sub-Account?
Historical Report Overview
Summary Reports Overview
Phishing
What IP Addresses do I whitelist for Phishing?
Users showing as Clicked incorrectly?
Are there email domains that cannot be used in a Phishing Campaign?
How do I create a SPF record for Phishing?
How do I view repeat offenders of Phishing emails?
Other Resources
2015 STH.End User Content Guide
Single Sign-On Technical Overview Guide
SSO Auto-Provisioning Guide
Dual Authentication to SANS VLE Guide
Single Sign-On User Import Template