Account Admin
How do I customize an email?
How do I send Completion Emails to Users?
How do I resend a Completion Certificate?
What is the CPE Credit?
How do I change the design of my Completion Certificates?
Account Management
What is the difference between Mandatory and Recommended Training?
How do I add multiple Users?
How do I move Users between Sub-Accounts?
How do I add or delete a Top Level Client Administrator?
How do I add a Client Administrator?
Assigning User Training
What is the difference between Mandatory and Recommended Training?
Training Policy User Guide
Can I see an Estimated Training Time?
How do I add training for my Users?
How do I add a training modules to multiple Sub-Accounts?
User Management
How do I delete a User?
How do I send a Training Reminder Email?
What are the definitions of Allocate Users, Queued Users, Inactive Users, and Active Users?
How can I see which Users have not completed their training?
What does Show Student View mean?
End of License Year Processes
How do I delete a User?
How do I release seats?
End of License Year Process Guide
How do I reset training for Users?
Reports
How can I see which Users have not completed their training?
Historical Report Overview
How do I run a report by Sub-Account?
Breakout Report
Summary Reports Overview
Phishing
How do I add a Phishing Administrator?
What does each metric mean within Phishing?
How do I view repeat offenders of Phishing emails?
Phishing Reporting Admin Guide
Users showing as Clicked incorrectly?
Other Resources
Dual Authentication to SANS VLE Guide
2015 STH.End User Content Guide
VLE User Import Template
SSO Auto-Provisioning Guide
Security Awareness Program Roadmap