Account Admin
How do I resend a Completion Certificate?
What is the CPE Credit?
Can Users access their own Completion Certificates once they have completed training?
Is there a character limit for the Certificate Design fields?
How do I change the design of my Completion Certificates?
Account Management
What is the difference between Mandatory and Recommended Training?
How do I add or delete a Top Level Client Administrator?
How do I delete a Sub-Account?
How do I know if a task has completed in the VLE?
Can I see an Estimated Training Time?
Assigning User Training
What is the difference between Mandatory and Recommended Training?
Can I see an Estimated Training Time?
How do I add a training modules to multiple Sub-Accounts?
How do I add training for my Users?
Training Policy User Guide
User Management
How do I send a Training Reminder Email?
How do I export a User List?
How do I delete a User?
What are the Password Requirements for the VLE?
How do I bulk upload Users to the VLE?
End of License Year Processes
How do I reset training for Users?
How do I delete a User?
End of License Year Process Guide
How do I release seats?
Reports
Summary Reports Overview
Breakout Report
Historical Report Overview
How can I see which Users have not completed their training?
How do I run a report by Sub-Account?
Phishing
How do I create a SPF record for Phishing?
How do I export a User List?
How do I use Reported in Phishing?
How do I view repeat offenders of Phishing emails?
What does Opened mean in Phishing?
Other Resources
Security Awareness Program Roadmap
Single Sign-On User Import Template
Single Sign-On Technical Overview Guide
STH.EndUser Organizational Training Matrix Template
SANS VLE User Requirements Guide