Account Admin
How do I add a Phishing Administrator?
How do I customize a certificate for a different license?
What time zone are the Completion Email calendar settings based on?
How do I send Completion Emails to Users?
How do I change the design of my Completion Certificates?
Account Management
What is the difference between Mandatory and Recommended Training?
How do I add multiple Users?
How do I add a single new user?
How do I delete a Sub-Account?
If I move a User to a different Sub-Account will it affect their Completion status?
Assigning User Training
What is the difference between Mandatory and Recommended Training?
Can I see an Estimated Training Time?
How do I add a training modules to multiple Sub-Accounts?
How do I add training for my Users?
Training Policy User Guide
User Management
How do I delete a User?
How do I bulk upload Users to the VLE?
How do I send a Training Reminder Email?
What are the definitions of Allocate Users, Queued Users, Inactive Users, and Active Users?
What are the Password Requirements for the VLE?
End of License Year Processes
How do I delete a User?
How do I release seats?
End of License Year Process Guide
How do I reset training for Users?
Reports
Historical Report Overview
How do I run a report by Sub-Account?
How can I see which Users have not completed their training?
Breakout Report
Summary Reports Overview
Phishing
How do I create a SPF record for Phishing?
How do I add a Phishing Administrator?
How do I view repeat offenders of Phishing emails?
What does Opened mean in Phishing?
How do I use Reported in Phishing?
Other Resources
Single Sign-On Technical Overview Guide
Single Sign-On User Import Template
SSO Auto-Provisioning Guide
Dual Authentication to SANS VLE Guide
Security Awareness Program Roadmap