Account Admin
How do I know what emails were sent to a User?
How do I add a Phishing Administrator?
How do I resend a Completion Certificate?
How do I add Custom Content?
Is there a character limit for the Certificate Design fields?
Account Management
What is the difference between Mandatory and Recommended Training?
How do I add a training modules to multiple Sub-Accounts?
How do I add a Client Administrator?
How do I add multiple Users?
How do I know if a task has completed in the VLE?
Assigning User Training
What is the difference between Mandatory and Recommended Training?
How do I add a training modules to multiple Sub-Accounts?
Can I see an Estimated Training Time?
How do I add training for my Users?
Training Policy User Guide
User Management
How do I send a Training Reminder Email?
How do I delete a User?
How can I see which Users have not completed their training?
What are the User requirements for the SANS VLE?
What does Show Student View mean?
End of License Year Processes
How do I delete a User?
End of License Year Process Guide
How do I release seats?
How do I reset training for Users?
Reports
How can I see which Users have not completed their training?
Breakout Report
Historical Report Overview
Summary Reports Overview
How do I run a report by Sub-Account?
Phishing
Users showing as Clicked incorrectly?
How do I create a SPF record for Phishing?
My Archived Campaign won't send?
How do I add a Phishing Administrator?
What does each metric mean within Phishing?
Other Resources
Security Awareness Program Roadmap
Single Sign-On Technical Overview Guide
Whitelisting Guide
VLE User Import Template
STH.EndUser Organizational Training Matrix Template