Account Admin
How do I resend a Completion Certificate?
How do I know what emails were sent to a User?
How do I send Completion Emails to Users?
Are there logo size and format restrictions?
How do I customize a certificate for a different license?
Account Management
What is the difference between Mandatory and Recommended Training?
How do I add a Client Administrator?
How do I add multiple Users?
How do I delete a Sub-Account?
What Sub-Accounts do I have access to?
Assigning User Training
What is the difference between Mandatory and Recommended Training?
Training Policy User Guide
Can I see an Estimated Training Time?
How do I add training for my Users?
How do I add a training modules to multiple Sub-Accounts?
User Management
How do I delete a User?
How do I send a Training Reminder Email?
How do I activate Users?
How do I bulk upload Users to the VLE?
What are the definitions of Allocate Users, Queued Users, Inactive Users, and Active Users?
End of License Year Processes
How do I delete a User?
How do I release seats?
End of License Year Process Guide
How do I reset training for Users?
Reports
How do I run a report by Sub-Account?
How can I see which Users have not completed their training?
Breakout Report
Historical Report Overview
Summary Reports Overview
Phishing
How do I view repeat offenders of Phishing emails?
What IP Addresses do I whitelist for Phishing?
How do I start a phishing campaign?
Do Phishing templates come in multiple languages?
How do I export a User List?
Other Resources
Single Sign-On Technical Overview Guide
Security Awareness Program Roadmap
SSO Auto-Provisioning Guide
Dual Authentication to SANS VLE Guide
2015 STH.End User Content Guide