Account Admin

  • How do I send Completion Emails to Users?
  • How do I add a Phishing Administrator?
  • How do I resend a Completion Certificate?
  • What is the character limit for customizing account title?
  • Are there logo size and format restrictions?

Account Management

  • What is the difference between Mandatory and Recommended Training?
  • How do I delete a Sub-Account?
  • How do I know if a task has completed in the VLE?
  • Can I see an Estimated Training Time?
  • How do I add training for my Users?

Assigning User Training

  • What is the difference between Mandatory and Recommended Training?
  • Can I see an Estimated Training Time?
  • How do I add a training modules to multiple Sub-Accounts?
  • How do I add training for my Users?
  • Training Policy User Guide

User Management

  • How do I send a Training Reminder Email?
  • What are the Password Requirements for the VLE?
  • How do I export a User List?
  • How do I bulk upload Users to the VLE?
  • What are the User requirements for the SANS VLE?

End of License Year Processes

  • End of License Year Process Guide
  • How do I reset training for Users?
  • How do I delete a User?
  • How do I release seats?

Reports

  • Breakout Report
  • Historical Report Overview
  • Summary Reports Overview
  • How can I see which Users have not completed their training?
  • How do I run a report by Sub-Account?

Phishing

  • How do I create a SPF record for Phishing?
  • How do I add a link to a Phishing Email?
  • What does each metric mean within Phishing?
  • How do I use Reported in Phishing?
  • Phishing Reporting Admin Guide

Other Resources

  • Security Awareness Program Roadmap
  • Single Sign-On Technical Overview Guide
  • STH.EndUser Organizational Training Matrix Template
  • SSO Auto-Provisioning Guide
  • Whitelisting Guide