Account Admin
How do I resend a Completion Certificate?
How do I add a Phishing Administrator?
How do I send Completion Emails to Users?
How do I change the email reply-to field?
How do I customize a certificate for a different license?
Account Management
What is the difference between Mandatory and Recommended Training?
How do I add training for my Users?
How do I add a Client Administrator?
How do I add multiple Users?
How do I add a training modules to multiple Sub-Accounts?
Assigning User Training
What is the difference between Mandatory and Recommended Training?
How do I add training for my Users?
Training Policy User Guide
How do I add a training modules to multiple Sub-Accounts?
Can I see an Estimated Training Time?
User Management
How do I send a Training Reminder Email?
How do I delete a User?
How do I activate Users?
What are the definitions of Allocate Users, Queued Users, Inactive Users, and Active Users?
Do Users have to pass the quiz to get credit for completion?
End of License Year Processes
How do I release seats?
How do I delete a User?
How do I reset training for Users?
End of License Year Process Guide
Reports
Breakout Report
How can I see which Users have not completed their training?
Historical Report Overview
Summary Reports Overview
How do I run a report by Sub-Account?
Phishing
How do I create a SPF record for Phishing?
Users showing as Clicked incorrectly?
How do I add a Phishing Administrator?
I do not see the Manage Phishing Campaigns button?
Phishing Client Admin User Guide
Other Resources
Security Awareness Program Roadmap
Single Sign-On Technical Overview Guide
Dual Authentication to SANS VLE Guide
SSO Auto-Provisioning Guide
2015 STH.End User Content Guide